Holiday shutdown: our offices will be closed from 23 December 2024 - 3 January 2025
Common questions
Have you checked the Frequently Asked Questions (FAQs) pages?
Contact details
| Phone | T (02) 9290 8452 |
| Contact us directly | You can also use the Enquiry form to get in touch with us. |
| Contact TESSA Support | For TESSA login issues, use the 'Contact us directly' hyperlink above. For technical issues, log into TESSA and use ‘My Technical Support’. |
| Office Address | Level 16, 2-24 Rawson Place SYDNEY NSW 2000 |
| Postal Address | PO Box K35 Haymarket Post Shop NSW 1240 |
Enquiries and reviewable decisions
The following fact sheets provide guidance on how to enquire about the Energy Savings Scheme or Peak Demand Reduction Scheme and how Scheme Administrator decisions are reviewed.
| Fact sheets | |
| How to make an enquiry | |
| How to have a decision reviewed |
Contact for policy matters
The NSW Department of Climate Change, Energy, the Environment, and Water is responsible for developing the policy to support the Energy Savings Scheme and the Peak Demand Reduction Scheme as well as the legislation that establishes the schemes. More information is available on the Energy website.
Right to information
The Government Information (Public Access) Act 2009 creates rights to information that are designed to meet community expectations of more open and transparent government. It encourages the routine and proactive release of government information.
For more details on seeking information on this Scheme or other functions administered by the Independent Pricing and Regulatory Tribunal, refer to the IPART website.